Raw accuracy is overrated. You can have a 95% accurate model that nobody trusts. I've seen it happen repeatedly—engineering celebrates the metrics while business users ignore the output. Why? Because they don't understand HOW the system reached its conclusion. 🎭 When I reduced customer-reported issues by 90%, the breakthrough wasn't just better models. It was building systems where users could trace every decision back to its source. Explainability isn't a nice-to-have; it's