Zero-touch automation sounds magical until you try to build it. The brochures make it seem simple: throw AI at manual processes, watch headcount drop, celebrate. Reality is messier. I've led teams through this transition, and the journey is 30% technology, 70% everything else. 🛠️ You can't automate chaos. Before zero-touch works, you need standardized processes, clear exception handling, and trust from skeptical stakeholders. That means months of change management, cultural